Return and Exchange Policy

Please check the product name, size, shade, quantity and description before confirming your order.

A return or exchange may be accepted if:

• You receive the wrong product.

• The product is damaged during delivery.

• The product is expired at the time of delivery.

• The delivered product does not match the confirmed order.

Conditions

• Report the issue within 24 hours of receiving the parcel.

• Provide the order number and clear photos or an unboxing video.

• The product must remain unused, unopened and in its original packaging.

• Products cannot be returned because of a change of mind, shade preference or personal suitability.

• For hygiene and safety reasons, opened cosmetics and personal care products cannot be returned unless they were received damaged, defective or incorrect.

• If the mistake is made by ORIGINA, ORIGINA will cover the return delivery charge.

• If an exchange is approved for another reason, the customer may need to pay the delivery charges.

Approved refunds will be processed through an agreed payment method after the returned product has been checked.

For assistance, call or WhatsApp us at +8801715-036374.